Privacy notice

Black Rapids Group Inc. is based in Ottawa, Ontario. This notice explains how we handle information when you visit our website or contact us directly.

Information from website visits

When you visit our website, our hosting provider, Web Hosting Canada, receives technical information about each request. This can include your IP address, browser information, the pages requested, the referring page and the time of the request.

Opening the quote page starts a security session. This uses a session cookie named br_q and a server-side security token to help protect the form.

Our website does not currently use analytics services, advertising trackers, or embedded third-party maps or social media widgets. Our fonts are hosted with the website.

Online quote requests

We are not currently accepting quote requests through the website. The online quote service is turned off.

If you press Send, the information you entered is transmitted to our server. The disabled service then rejects it. It does not process a quote, email the form contents or save a submission record in the quote application. Technical information about the request, as described above, is separate from a quote submission record.

Please do not use the form to send an enquiry or to enter sensitive personal information. To contact us, email info@blackrapidsgroup.ca.

Email and telephone enquiries

When you email or call us, we receive your contact details and the information you provide. We use this information to respond to your enquiry and to keep relevant business records. We do not add enquiry details to marketing lists.

Within the company, only the founder accesses our business email. Our business email is provided through Google Workspace. Our hosting, email and telephone service providers also handle information as part of providing their services.

Please share only information relevant to your enquiry. Do not send identity documents, payment card details or other sensitive personal information unless we have first arranged an appropriate way for you to provide it.

Keeping information

Our enquiry-retention policy provides for monthly reviews. It calls for reviewing enquiries after 90 days without activity and arranging deletion within 30 days after closure, unless an ongoing business purpose or legal requirement justifies keeping relevant information. We do not keep information unnecessarily simply because a review date has not yet arrived.

Required tax records and supporting documents are generally kept for six years from the end of the last tax year they relate to. Different periods can apply, including for late-filed returns, historical corporate and property records, disputes, and other legal requirements. We keep necessary records longer where those requirements apply.

Hosting, security-session and backup retention depends on provider settings. We are verifying those settings. The enquiry-retention policy does not guarantee deletion from all provider systems or backups within the enquiry timetable.

Privacy questions, requests and concerns

You can reach our Privacy Contact at info@blackrapidsgroup.ca. Email us with questions or concerns, to request access to or correction of your personal information, or to ask about withdrawing consent or deletion.

Requests are subject to applicable legal requirements and exceptions, including requirements to keep certain business records. We may ask for information reasonably needed to verify your identity and to locate the records concerned.